Improve your Jira efficiency

All software developed by flying dog share one strong conviction: enterprise software has to be more than just a bunch of features. A Service Desk has to be intuitive and fast but also somehow beautiful. That's the way to increase the efficiency of your processes.

Experience the new UI

FAQ

  • What is the technology behind?

    This user interface is implemented as Jira Add On. Therefore all Jira user interface elements like ticket view, editing or list view are completly new developed. This Add On only uses Jira backend and for Add On interaction in frontend.

  • Does it replace the Jira User Interface?

    No. It is implemented as Add On and so it stays in parallel to the normal Jira User interface and will not break it. The user can switch between these two views anytime. In Jira ticket view there is an addional link to the new ticket view and back.

  • Does it show less information?

    As the design looks like it is offers less information in reality it offers more. So for instance in ticket history the original request will be shown as first entry.

  • Are other Jira Add-Ons compatible?

    It stays in Jira system as all other Add-Ons and so all Add Ons can be accessed from Jira interface. Add Ons which are based on ticket single view will not work in our view. We will provide information about how to achieve full access to our ticket view for other Add Ons soon.

  • Does it have a night mode?

    Yes! Example:

    Same in normal white mode:

  • Who is flying dog software?

    We are a software development company and developing great products for large Enterprises. All of our other software is only available for on-premise and not in cloud.
    In our product portfolio we cover Helpdesk, BPM, ECMS, ESN and more.

  • When will Beta version be available?

    At the moment our Add On offers all important functionality like ticket single view, editing tickets, overview, ticket stacks, search and much more. But we have to implement some things like auto refresh and making tests before we will go to public beta.
    We recommend to sign in our mailing list now and you will be informed directly when our Beta version will be available.

Notify me when Beta will be ready!

Leave us your email to get early access for FREE. Launching in 2017.

Imprint

flying dog software
Schloss Quassel
19249 Quassel
EMail: info@flyingdog.de
Internet: www.flyingdog.de
Germany

CEO: Nicolay Mausz
Tax identification number: DE198111008

Private Policy

Introduction

This document covers privacy aspects of add-ons created by Flying Dog Software for Atlassian Cloud products. It is important to understand that Atlassian Cloud add-ons are separate web services which are hosted by their vendors. This is a consequence of Atlassian Cloud products architecture. It means that the service and its data are maintained by the vendors.

Personal information

We collect the minimum data required. This includes your server’s unique token which is used to match http requests to customer data stored on our servers. It also includes other information shared by the Atlassian add-ons framework (aka Atlassian Connect). All of this data is required for cloud add-ons to function correctly but does not contain any sensitive or personal information. We also collect the information about screens ids for issues, and user filter information. All of that information is stored on our servers. All databases are encrypted.

  • Due to Atlassian cloud add-ons architecture limitations, it is technically not possible to store the data in JIRA.
  • We do not store and do not have access to any credit card details. Payments and licensing are handled by Atlassian.
  • We do not store and do not have access to Atlassian user passwords. 

Access to your personal information

Our personnel may have access to user information while carrying out their duties in the course of company business. All staff with access to customer data are required to sign a non-disclosure agreement and complete security and privacy awareness training. You may access the add-on at any time to view or amend the information you have provided. At any time we can, at your specific request, provide a copy of any personal information that we currently hold.

Cookies

We do not use cookies in our Cloud add-ons directly. However, Atlassian Connect framework and JIRA use cookies in the authentication and authorisation process, which are sent to our servers. These cookies are then employed to secure communication and match the request to customer data that we store. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, but when the ability to accept cookies is disabled, the add-on will not work.

Disclosure

We do not and will not pass any of your personal or other type of information to any third party without your consent.

Data protection

We strive to do our very best and employ the most advanced solutions to protect data stored on our servers. Technical security aspects are covered in our separate Security Statement document.

Changes to our Privacy Policy

If we change our Privacy Policy, we will post the amendments on this page to keep you up-to-date on what has changed. Adjustments to this Privacy Policy are effective from the date they are posted on this page.

Disclosure

We do not and will not pass any of your personal or other type of information to any third party without your consent.

Questions

If you have any questions or concerns regarding privacy, please send us an email message to info@flyingdog.de. Your security is important to us and we will do our very best to resolve your concerns.

GDPR

Our company follows GDPR regulations.

  • We keep minimal set of personal data
  • We do our best to protect personal information – application data are encrypted at rest
  • We do not share any data with third party companies. 
  • We do not share any data with third party companies. 
  • We share details and remove personal information on authorized user request.